- #IF I HAD XFINITY CAN I SWITCH FIOS SELF INSTALL FULL#
- #IF I HAD XFINITY CAN I SWITCH FIOS SELF INSTALL FREE#
Me: “Yeah, there is no chance in hell that I am going to drive that box anywhere.”Ĭomcast: “Well, I’m taking note of this right now. We’re going to need you to drive that box to the nearest Comcast location and drop it off.” Me: “Ummmm……it looks like two modems in separate boxes.”Ĭomcast person: “Hmmm….that’s weird. In fact, you asked me to open it and tell you what was in the box. A bomb, maybe? The funny thing was, you actually had no idea what was in the box. So I called to see what in the world it might be. I arrived home to find a giant Comcast box on my front porch. Amazingly, some genius at your company finally found a way to credit those charges, but only after I made three additional phone calls that week. I tried to remain patient as I spent another 4 hours talking to various people on the phone, and I tried not to get angry when I was hung up on multiple times and randomly transferred to different departments just for fun. Then, when I got my first bill, I noticed that I had been charged an additional $9.99 per month for HD, which I do not have, and $5.99 for something else that no one could explain. Someone was finally able to register my equipment over the phone and it started working. I called back the next day and spent another three hours talking to various Comcast reps who could not, or would not, help me. “Sorry, there’ nothing we can do,” said “Patrick” in India. There’s no chance in hell I’m going to do that,” I said to “Patrick” in India. Then you said something shocking: You said I needed to drive the equipment to Anderson, Indiana to drop it off. Comcast Customer Service at WorkĪfter spending over four hours on the phone with you that night, we determined that you had somehow neglected to register my equipment – the equipment that you sent to me. That was, of course, until it wouldn’t work. And when it did, I immediately got started on the self-install. So I signed up for the self-installation package through your website and waited for the equipment to arrive.
#IF I HAD XFINITY CAN I SWITCH FIOS SELF INSTALL FREE#
But that was only because you offered free cable television, including HBO, for 12 months if I signed up for Comcast high speed internet for $39 per month. We moved to Noblesville, Indiana, and I decided to give you another shot. And even after I was hung up on multiples times, and received a collection letter for that $16, I let it roll off my back and moved on.įast forward to 2014. Still, I tried to be patient, even after you sent me a bill for $16 for three consecutive months after I cancelled the service that I never really had. Of course, those hopes were dashed after your installer showed up and left without actually installing our internet.
And, even though I had heard nothing but horror stories about your service and products, I had high hopes. An Open Letter to ComcastĪ couple of years ago, I signed up for Comcast internet service for the first time. I’m writing you today to let you know how much you suck. That doesn’t make sense now, nor did it ever. Fool me - you can’t get fooled again.” – George W. “There’s an old saying in Tennessee - I know it’s in Texas, probably in Tennessee - that says, fool me once, shame on - shame on you. All of these things have made it clear that you don’t give a rat’s behind, so I’m probably wasting my time here.īut I have to begin somehow, right? So let’s start this off with a quote, shall we? I mean, you’ve shown me exactly how little you value me as a customer through your various actions (and non-actions) – which have included everything from hanging up on me, to mailing me crap I didn’t want, and not showing up for appointments. When I started writing this open letter, I wasn’t sure how to begin.
#IF I HAD XFINITY CAN I SWITCH FIOS SELF INSTALL FULL#
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